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Character and Item Restoral Policy
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The Official Haelrahv Message Forum Forum Index » Announcements From The Staff » Character and Item Restoral Policy
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HR-Trevor
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Joined: 04 Oct 2002
Posts: 6683
Location: Louisville, KY

 Post Posted: Mon Jan 31, 2005 10:57 am    Post subject: Character and Item Restoral Policy
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Due to a surge of recent requests for restoral of deleted or rerolled characters, we are posting an official policy on the restoral of game characters or inventory.

The process of restoring a character and/or inventory requires time and research, and therefore will not be provided as a free service, with exception of cases wherein a game error caused the deletion of such character or items. The game staff will not consider deletions to be due to game error simply by claim, such error must be verified. If such an error cannot be verified, it is assumed the deletions are due to user error.

Should a player request the restoral of a character or inventory lost due to no fault of the game itself, the following fees will be applied (real world currency, US dollars):

Simple experience score restoral for characters deleted less than a year ago: $15.
Simple experience score restoral for characters deleted a year ago or more: $25.

Restoral of one to ten items only, deleted less than a year ago: $20.
Restoral of one to ten items only, deleted more than a year ago: $35.

Restoral of a complete character (inventory and experience) deleted less than one year ago: $60.
Restoral of a complete character (inventory and experience) deleted one year ago or more: $100.

Note that we cannot guarantee that full character restorals will include all items owned by that character at the time of deletion. We will attempt to completely restore inventory and vault items to the best of our ability. We will not replace items that were given away to other characters.

To complete a restoral, we will need to know when the character or item(s) were deleted to the best estimation available. Restorals will be done at the closest date we are able to locate near the date given.

If you would like to request character or item restoral, please contact hr-trevor@haelrahv.com or use the feedback form on our website. Applicable fees must be paid before any restoral process will be initiated.
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