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Nivza Singing Darju Wino!
Joined: 26 Feb 2003 Posts: 69 Location: Lockin in the halls of my mind
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Posted: Tue Oct 28, 2003 10:20 pm Post subject: Now we know why Citibank is so rich. |
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Customer Service
If you have ever had to deal with a major corporation's customer service
then you will really appreciate this.
My Aunt died this past January. Citi Bank billed her for February and
March for their monthly service charge on her credit card, and then added
late fees and interest on the monthly charge...the balance had been $0.00...
now was somewhere around $60.00)
I placed the following phone call to CitiBank:
Me: "I am calling to tell you that she died in January."
CitiBank: "The account was never closed and the late fees and charges
still
apply."
Me: "Maybe, you should turn it over to collections..."
CitiBank: "Since it is 2 months past due, it already has been."
Me: "So, what will they do when they find out she is dead?"
CitiBank: "Either report her account to the frauds division, or report her
to the credit bureau...maybe both!"
Me: "Do you think God will be mad at her?"
CitiBank:"...excuse me .....?"
Me: "Did you just get what I was telling you.... the part about her being
dead?"
CitiBank: "Sir, you'll have to speak to my supervisor!"
(Supervisor gets on the phone)
Me: ''I'm calling to tell you, she died in January."
CitiBank: "The account was never closed and the late fees and charges
still
apply."
Me: "You mean you want to collect from her estate?"
CitiBank: ".....(stammer)" .... "Are you her lawyer?"
Me: "No, I'm her great nephew." (Lawyer info given... )
CitiBank: "Could you fax us a certificate of death?"
Me: "Sure." ( Fax number is given )
( After they get the fax. )
CitiBank: "Our system just isn't setup for death..."
Me: "Oh..."
CitiBank: "I don't know what more I can do to help..."
Me: "Well... if you figure it out, great! If not, you could just keep
billing her...I suppose...don't really think she will care...."
CitiBank: "Well...the late fees and charges do still apply."
Me: "'Would you like her new billing address?"
CitiBank: "That might help."
Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plot number given. )
CitiBank: "Sir, that's a cemetery!"
Me: "What do you do with dead people on your planet?!!" _________________ Nivza da fuzzy performer! |
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Josie Everyone wants to be me!
Joined: 14 Jan 2003 Posts: 499 Location: Where the hell am i?
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Posted: Wed Oct 29, 2003 11:26 am Post subject: |
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*chortle*
Whats scary is Im sure that happens all the time _________________ Neifl Cacambo - "Anyone have change for a tampon?"
~~~~~~~~~~~~~~~~~~
>whack trevor
You forcefully swing your fluffy pillow at Trevor Rage and hit him on the rear sending feathers flying everywhere!
Your swing knocked Trevor Rage down!
~~~~~~~~~~~~~~~~~~~~~~~~~ |
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Kitae
Joined: 29 Sep 2003 Posts: 51
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Posted: Wed Oct 29, 2003 4:49 pm Post subject: |
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It's a shame people can't deal with reality. It's also absurd that there are so many mindless people out there.
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BlueEyes
Joined: 02 Jun 2003 Posts: 95 Location: Lost somewhere in my brain. Help me help me!
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Posted: Thu Oct 30, 2003 5:04 am Post subject: |
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lol are these people def? Do they not understand the person is dead? Ooh but they just want their money? well how yah gonna get it from a dead person! lol. God they sound like they are complete morons. _________________ Protect those, who cannot protect themselves. |
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